Privacy notice
At ITSAY, we value your privacy and are committed to protecting your personal information. Our privacy policy outlines the types of data we collect, how we use it, and your rights regarding your information. By using our website, you agree to the terms outlined in this policy.
Our Role & Liability Disclaimer
ITSAY operates as a dropshipping platform based in Hong Kong, connecting buyers with sellers. We do not own, store, or hold rights to the products sold on our platform. As a result, ITSAY cannot be held liable for product quality, loss, damage, or any disputes arising from transactions. By making a purchase, you acknowledge that your transaction is directly with the seller and agree to all terms, including our shipping, returns, and liability policies.
Information We Collect
When you interact with our website, we collect certain personal data to process orders and improve your experience. This may include:
- Personal Information: Name, contact details, shipping and billing addresses.
- Payment Information: Credit or debit card details for secure transactions.
- Usage Data: Browsing behavior, email interactions, and correspondence records.
- Call Monitoring: Occasionally, we may record calls for training and customer service enhancement.
How We Use Your Information
We use your information to:
- Process and fulfill your orders.
- Provide customer support and respond to inquiries.
- Improve our website, services, and business operations.
- Contact you regarding order updates, promotions, or surveys (you can opt out anytime).
- Prevent fraud and maintain website security.
Sharing of Information
Your information may be shared with trusted third-party service providers who assist with:
- Order fulfillment and shipping logistics.
- Payment processing to securely handle transactions.
- Customer support services to enhance your shopping experience.
These third parties are strictly prohibited from using your data for any purposes other than those specified.
Your Rights & Data Access
You have the right to:
- Request access to the personal data we store about you.
- Correct or update inaccurate information.
- Request deletion of your personal data (subject to legal retention obligations).
- Opt out of marketing communications at any time.
To exercise these rights, please contact us at sales@itsay.co.uk.
Data Retention & Security
We retain your personal data only for as long as necessary to fulfill legal, accounting, and business obligations. We implement strict security measures to prevent unauthorized access, loss, or misuse of your data.
Cookies & Online Tracking
Our website uses cookies to enhance user experience and provide personalized content. Cookies help us:
- Remember your preferences and login details.
- Improve website performance and usability.
- Display relevant advertisements through Internet-Based Advertising and Retargeting.
If you prefer not to accept cookies, you can modify your browser settings. However, disabling cookies may affect certain functionalities of the website.
Internet-Based Advertising & Retargeting
We may use anonymous data tracking to deliver tailored advertisements to users based on their browsing behavior. Our advertising system does not store personally identifiable information (PII). Instead, it assigns a unique identifier that cannot be linked to individual users.
To opt out of personalized ads, update your browser settings or disable cookies.
Third-Party Websites
Our website may contain links to third-party sites. Please note that we are not responsible for their privacy practices, and we encourage you to review their policies before sharing personal data.
Privacy Policy Updates
We may update this privacy policy periodically to reflect changes in our services, regulations, or security practices. Any modifications will be posted on our website, and, if necessary, we may notify you via email.
Contact Us
For any questions or concerns regarding this policy, please reach out to us at:
Email: sales@itsay.co.uk
