Shipping & returns

We want to ensure a seamless shopping experience for you. Please read our shipping and delivery policy carefully to avoid any inconvenience.

Order Processing & Dispatch

Orders placed after 1 p.m. on Friday or over the weekend will be dispatched on the next working day (Monday).
Orders made on bank holidays will be shipped on the following business day, usually Monday or Tuesday, except during Christmas and New Year, when schedules may vary.

At Itsay, we collaborate with a network of trusted suppliers to ensure efficient and timely shipping. While we strive for accurate delivery estimates, external factors such as customs processing, supplier locations, and unforeseen delays may impact timelines. Any applicable customs duties or taxes are the responsibility of the customer. By placing an order, you acknowledge and agree to these terms.

Can I Modify My Shipping Address After Placing an Order?

If you need to update your delivery address, please reach out to our customer service team at +44 333 577 0049 as soon as possible.

Order Cancellations & Returns

Once an order has been shipped, it cannot be canceled. However, you may return unwanted items within 30 days of receipt for a refund.
A returns sheet is included with your order—please fill it out before sending any items back.

What If There’s a Problem With My Order?

We take great care to thoroughly check and package all products before shipping. If you receive a damaged, incorrect, or missing item, please contact us immediately at +44 333 577 0049 for assistance.

Can I Ship My Order to a Different Address?

Yes, you can provide a separate shipping address at checkout. However, if it differs from your billing address, we may require additional details for verification. Please ensure all contact information is correct, as our customer service team may need to reach out via email for further clarification. Note that your billing address must match your card’s registered address, or your payment may not be processed.

Delivery Expectations

Signature Required: A signature is needed for all deliveries.
Tracking Updates: You will receive an email with tracking information and an estimated delivery date.
Missed Delivery: If no one is available at the time of delivery, Royal Mail will return the parcel to the nearest depot, where it will be held for 14 days. A photo ID (passport or driver’s license) will be required for collection.

Will I Receive a Shipping Notification?

Yes! You will receive an email notification once your order has been packed and shipped. On the day of delivery, the courier will send an SMS with a one-hour delivery window, provided you entered a mobile number at checkout.

Shipping Timeframes

We use Royal Mail Tracking 24 for deliveries, with most orders arriving within 24 hours, depending on your postcode.

Delivery Hours: Monday–Friday & Saturday, 7 a.m. – 5 p.m.

What If My Delivery Is Delayed?

If an item is temporarily out of stock, we will inform you via email about any delay. For updates, feel free to contact our support team.

Shipping Fees

Delivery costs vary based on the shipping method selected:

Standard (Economy) Shipping – £3.99 (4-5 working days)
Express Shipping – £4.99 (2-3 working days)
Fast Express Shipping – £5.99 (1-2 working days)
Next Day Delivery – £7.99

What If My Ordered Item Is Out of Stock?

If an item is unavailable, delivery will be postponed until it is restocked. For further assistance, contact our customer service team.

Can I Get My Order Delivered to My Office?

Returning customers can place orders over the phone and have them delivered to their workplace.
First-time customers must have their order delivered to their home address.

Weekend Deliveries

Orders placed before 9 p.m. on Friday qualify for Saturday delivery.

Delivery Coverage in the UK

We deliver to all UK mainland postcodes, including Northern Ireland. Orders to the Scottish Highlands may take longer to arrive.