Terms & Conditions

By accessing our website (www.itsay.co.uk) or making a purchase, you agree to the terms and conditions outlined below. These guidelines define the sales procedures and contractual obligations between ITSAY and our customers, including individuals, sellers, or businesses purchasing from our platform.

Important Notice

ITSAY operates as a dropshipping platform, acting solely as an intermediary between sellers and buyers. We do not own, manufacture, or claim any rights over the products listed on our website. As such, ITSAY is not liable for any loss, damage, or product-related issues. By making a purchase, you acknowledge that your transaction is directly with the seller and agree to our shipping, return, and liability policies. We strongly encourage all customers to review these terms carefully.

1. Applicability

These terms apply to all products sold through www.itsay.co.uk and become effective once an order is placed.

2. Jurisdiction

All transactions and agreements are governed by English law. In case of disputes, ITSAY aims to settle matters out of court wherever possible.

3. Product Information

We ensure accurate product specifications on our website, and all products delivered match their descriptions.

4. Pricing

• All prices are listed in UK Pounds (£) and include VAT.
• Shipping fees are separate unless stated otherwise.
• Prices may change at any time.
• Except for typographical errors, all prices are final.

5. Delivery Charges & Timelines

• Economy delivery is free on all products.
• Express delivery is available at an additional charge.
• Delivery fees are non-refundable.
• Orders placed on non-working days or after 3:00 PM will be processed the next business day.
• Standard delivery: 2 to 3 working days (most orders arrive the next day).
• Late Night Orders: Orders placed after 3:00 PM are processed from 8:00 AM the next working day.

Delayed Delivery

If your order hasn’t arrived within 3 working days, please contact our customer support team for assistance.

6. Order Confirmation & Digital Invoice

• An order confirmation email is sent immediately upon placing an order.
• The details provided during the order process are considered the digital invoice.

7. Order Cancellation

• Orders can be canceled before dispatch by contacting us at +44 333 577 0049 or emailing sales@itsay.co.uk.
• If the order has been dispatched, you must wait to receive it and initiate a return as per our warranty policy.

8. Product Availability

• Product availability is displayed online.
• Out-of-stock items may still appear on the site; for details, contact customer support.

9. Missing or Incorrect Orders

If your order is incomplete or incorrect, contact us with your Order ID for resolution.

10. Invoice Errors

For any discrepancies in your invoice, notify our support team immediately.

11. Parcel Reception & Inspection

• A signature is required upon delivery.
• Check your parcel immediately in the presence of the courier for any damages.
• If issues arise, note them on the delivery receipt before signing.
• If no comments are made on the delivery note, the parcel is considered received in good condition, and future claims will not be entertained.

12. Defective Products & Warranty

• All products are tested and graded before shipping to prevent disputes.
• If you receive a defective product, you can claim the ITSAY warranty within one year of purchase.

Warranty Terms

• Covers manufacturing defects and workmanship issues.
• Does NOT cover accidental damage, misuse, liquid exposure, or unauthorized repairs.
• If the product is returned in a different condition than it was sent, the warranty is void.
• Repair charges apply if the warranty is void, and if the customer does not respond within 3 calendar days, the item will be returned as received.

Warranty Coverage

• 30-day money-back guarantee on all devices.
• 1-year manufacturer warranty on brand-new phones.
• 90-day seller warranty on refurbished/pre-owned phones.
• Full refund within 30 days, followed by a 60-day free repair/replacement if the phone is received in the same condition as dispatched.
• 10% restocking fee applies for unwanted items.
• Refunds are processed to the original payment source.
• PayPal refunds incur a 3% fee if a return is requested.

13. Return Policy

We offer a 30-day return policy with no questions asked.

Conditions for Returns:

• Returns must be initiated within 30 days of dispatch.
• The item must be complete, including accessories (charger, earphones, etc.).
• It must be returned in its original condition and packaging.

Return Process:

1. Contact customer support to request a return.
2. Follow the return instructions provided by our team.
3. Once received and approved, customers can choose:
   • A replacement of equal value.
   • A full refund within 30 days.

Important Notes:

• Processing times for returns may take 3-5 working days due to high demand.
• Customers will receive updates on their return status.
• The return postage cost is the buyer’s responsibility.

14. Delivery Address Policy

• Orders are delivered only to the billing address.
• If a different shipping address is required, proof of ID and address verification will be needed before processing.