Shipping Policy

Order Processing & Dispatch

• Orders placed after 1 p.m. on Friday or over the weekend will be dispatched on the next working day (Monday).

• Orders placed on bank holidays will be shipped on the following business day (typically Monday or Tuesday). Schedules may vary during Christmas and New Year.

Delivery Expectations

• Signature Required: All deliveries require a signature upon receipt.

• Tracking Updates: You will receive an email with tracking details and an estimated delivery date.

• Missed Delivery: If no one is available, Royal Mail will hold the parcel at the nearest depot for 14 days. Collection requires a valid photo ID (passport or driver’s license).

Shipping Timeframes

• We use Royal Mail Tracking 24, with most orders arriving within 24 hours (dependent on postcode).

• Delivery Hours: Monday–Friday & Saturday, 7 a.m. – 5 p.m.

Shipping Methods & Fees

• Economy Shipping – £3.99 (4-5 working days)

• Express Shipping – £4.99 (3-4 working days)

• Express Signed For – £5.99 (2-3 working days)

• Special Delivery – £7.99 (0-1 Next Working Day)

Weekend Deliveries

• Orders placed before 9 p.m. on Friday qualify for Saturday delivery.

Delivery Coverage

• We deliver to all UK mainland postcodes, including Northern Ireland. Deliveries to the Scottish Highlands may experience longer transit times.

Address Modifications & Special Requests

• To update your shipping address, contact us immediately at +44 333 577 0049.

• You may ship to a different address at checkout, but if it differs from your billing address, additional verification may be required.

• First-time customers must ship to their home address. Returning customers may request workplace delivery via phone.

Delays & Out-of-Stock Items

• If an item is temporarily unavailable, we will notify you via email and delay shipment until restocked. For updates, contact customer support.